FAQs

Your Outsourcing Questions, Answered

We’re glad to see you exploring our FAQs! Your interest means a lot to us, and we appreciate you taking the time to learn more. If you can’t find the answer you’re looking for, simply contact us and one of our experts will be in touch. 

What kind of roles can I offshore?

If the job is done on a computer, you can probably offshore it. Our clients typically outsource: 

  • Admin & finance: Business administrators, bookkeepers, compliance officers 
  • Sales & marketing: Sales support, digital marketers, resource developers 
  • Tech & operations: Software developers, IT support 
  • Industry-specific roles: Parabrokers, nurses, trainers 

Not sure if your role fits? Let’s discuss your needs. 

Up to 70% on labour costs—and that’s just the start. You also save on office space, recruitment, onboarding, and employee benefits. With PeoplePartners, you get high-quality talent without the overheads that come with hiring locally.

It might seem that way at first, but here’s why offshore staffing through PeoplePartners makes more sense: 

  • Overpaying Staff: Direct hiring often means paying higher rates on platforms like Upwork, which exceed local salaries. 
  • Employee Benefits: Direct hires in the Philippines miss out on employer-paid healthcare benefits. 
  • Lack of Safeguards: No cybersecurity or HR support. 
  • IT Infrastructure: Many direct hires work with outdated hardware and poor network setups. 

Beyond that, consider the hidden costs: recruitment, management, and turnover. With PeoplePartners, you pay the staff member’s exact salary package plus a flat service fee that covers IT, recruitment, HR support, timekeeping, payroll, cybersecurity, and more.

Not at all—most of our clients are SMEs. Growth, profitability, and efficiency matter most when you’re scaling, and outsourcing helps you access top talent at a fraction of the cost. Our Success Partner works closely with you to ensure outsourcing aligns with your business goals.

We’ve spent years building deep talent networks and refining our recruitment process. But hiring is just the first step—keeping talent engaged is what really matters. We do this through: 

  • A strong benefits program 
  • Engaging cultural activities 
  • Routine recognition and career growth opportunities 

Happy employees stay longer and perform better—it’s a win-win.

It’s your choice. We offer both: 

  • Office setup: A modern, well-equipped space 
  • Remote setup: Preferred by top talent, offering 5x more applicants 

No matter where they work, our IT and cybersecurity teams help keep their data secure and their work efficient. 

We keep it simple and transparent: 
No hidden mark-ups—you see exactly what your team earns 
A fixed service fee—predictable and fair 
You’re involved in salary reviews—to keep your team engaged and motivated 

Other BPOs often hide costs in bundled fees, which can lead to high turnover. We do things differently—transparent salary, engaged teams, and long-term success.

Nope! There are no salary markups and no hidden fees. Our Transparent and Ethical Pricing Model is simple: 

  • People Cost (Salary) + PeoplePartners’ Service Fee = Total Cost 

Each month, you receive an invoice. Your staff gets their salary plus all their government-mandated benefits, and we take our service fee. That’s it.

We provide full visibility without micromanaging: 

  • Facial recognition clock-ins for attendance tracking 
  • Computer monitoring with alerts for inactivity or unapproved software 
  • Dedicated IT & HR teams managing compliance and support 

Not every outsourcing model fits every business, and that’s okay! Here’s a quick comparison to help you decide: 

Feature PeoplePartners (Custom Hiring) Traditional BPO (Bench Model)
Talent Recruited to match your exact needs Pick from a pre-trained bench
Supervision You lead the team directly Team Lead oversees operations
Training Hired with the experience you need Multi-week training provided
Pricing Model Pay the exact salary + service fee Fixed price per role, with inflated costs due to markup fees
Cost More cost-efficient More expensive
Pros Custom hiring, full salary transparency, direct oversight, scalable at lower cost Faster onboarding, operational oversight, training provided
Cons Requires more hands-on involvement, training is client-led Less salary transparency, higher cost, limited role flexibility

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Stop overpaying for tasks that should be offshore. Start building a team that actually works for you.