As a National Disability Insurance Scheme (NDIS) provider, you should focus on helping NDIS participants accomplish their life goals. But with mounting administrative tasks during your day-to-day operations, doing so is often easier said than done. One of the best ways to stay on top of crucial tasks while achieving your organisation’s primary objective is by outsourcing roles and tasks to the Philippines.
What Is Outsourcing and How Does It Benefit Your Organisation?
Outsourcing involves hiring third parties to perform tasks that are otherwise accomplished within your company. You can outsource within Australia, but you may also consider outsourcing offshore for more significant advantages.
Outsourcing to countries like the Philippines can help you save up to 70% on labour expenses. For one, it costs more to hire local specialists than it does to recruit Filipino experts with a similar skill set. What’s more, outsourcing enables you to grow your team without spending more on space, utilities, and equipment.
More importantly, offloading tasks to outsourced personnel frees your on-site team to focus on your organisation’s mission. Your team will have more bandwidth for providing each participant with the support they need to enjoy the best quality of life possible.
What NDIS Jobs Can You Outsource to the Philippines?
An offshore staffing company like PeoplePartners BPO can help you build a dedicated and high-performing team of professionals who can accomplish the following jobs:
1. Customer Service
Receiving calls and answering enquiries from participants and their family members, vendors, and prospects can take up much of your on-site personnel’s time and attention. Thanks to outsourcing, you can easily organise a team dedicated to these crucial tasks. You can even have your outsourced employees do outbound calls for lead generation and nurturing, which are essential processes if you want to grow your organisation.
2. Marketing
If you want your business to stand out and be visible to both prospective and existing stakeholders, then you need to invest in marketing. Unfortunately, hiring even a single marketing specialist can be too costly. With outsourcing, you can recruit an entire team of marketing professionals who will develop, launch, and track entire campaigns for generating leads, improving visibility, positioning services, and any other goal your organisation might have.
3. Payroll and Bookkeeping
Accounting personnel do not have to be on-site to successfully process payroll and maintain your company accounts. In fact, thanks to readily available cloud-based accounting solutions, off-shore employees can easily, promptly, and securely fill timesheets, chase approvals, and accomplish virtually any bookkeeping responsibility.
4. Accounts Payable / Receivable
As account processors handle invoices, their job can be critical to your business’s reputation. After all, they ensure that vendors are paid on time and that participants’ balances are updated accurately, among other outcomes. But similar to payroll and bookkeeping, technology has now made it possible to outsource account processing to the Philippines with little to no risk to your business and stakeholders.
5. Rostering Coordination
Your business has to be ready for any concerns from participants, and this is why rostering coordinators are so important. They are responsible for publishing rosters and communicating shifts to your internal team, ensuring that someone in your business is always available. Delegating this responsibility to a professional in the Philippines will leave all members of your team free to look out for participants.
6. Property Research and Monitoring
Finding a suitable property for participants requires focus and a proactive approach, a challenge when your internal team has to attend to several important matters all at once. Outsourcing gives you dedicated employees who can vet options, communicate with agents, and reach out to property managers.
7. Transport and Activity Coordination
Besides ensuring that participants are accommodated in satisfactory properties, you also need to help them secure transport to and from their activities. A transport and activity coordinator can help by scheduling transport and activities, sending reminders to the appropriate individuals, and responding to escalations, among others. As with property research and monitoring, this job can be effectively handled by outsourced employees over the internet.
8. Compliance
NDIS providers are highly regulated. A dedicated compliance officer can help you follow government standards and regulations by conducting internal audits, confirming records, and verifying your team’s qualifications. As Australian businesses have been outsourcing to the Philippines for years now, you can easily find Filipino professionals who are familiar with Australian NDIS requirements and can help you comply with them.
How to Choose the Right Outsourcing Partner
Outsourcing for NDIS isn’t just about filling roles quickly. It’s about choosing a partner who understands the regulations, the stakes, and the heart of disability support work. The right partner helps you stay compliant, protect your clients, and grow your impact without adding complexity.
Here’s what to look for:
1. Industry Expertise in NDIS
NDIS operations aren’t one-size-fits-all. From understanding support categories and plan types to managing strict documentation standards, you need a team who knows the system. An experienced outsourcing partner brings this knowledge to the table, ensuring you’re never caught off guard by compliance issues or inefficient admin processes.
2. Transparent Salary Model
You deserve to know exactly where your investment is going. At PeoplePartners, we operate on a transparent salary model, so you can see the full breakdown of what your team member earns and what’s allocated for support. It builds trust from day one and helps you retain staff who feel fairly rewarded.
3. No Lock-In Contracts
We believe in earning your trust, not binding it. That’s why we offer no lock-in contracts, giving you full control over your outsourcing decisions. If the model works, you stay. If it doesn’t, you’re free to walk away. That’s how partnerships should work.
Start Outsourcing NDIS Jobs to the Philippines
With PeoplePartners BPO, building a high-performing offshore team that matches your needs is simple! Whether you need one staff member or an entire team of professionals, we will take care of recruiting your outsourced staff and getting them ready to deliver results.
Furthermore, we’re making it easy for you to offer remote work options through our Remote@Home model. Many Filipinos are attracted to a work-from-home setup, so building a rockstar team for your organisation is easier than ever! We have dedicated personnel who take care of labour compliance, HR and payroll, IT support and security, and statutory obligations for you.
With PeoplePartners BPO’s help, you can provide clients with the best service and grow your business at the same time. Start outsourcing NDIS jobs to the Philippines by contacting us today.
FAQs
An NDIS job refers to any role that supports the delivery and management of services under the National Disability Insurance Scheme. These include frontline participant support and essential admin tasks such as rostering, payroll, compliance, and customer service.
Responsibilities vary but usually include:
- Participant support (service bookings, enquiries, incident handling)
- Operations (rostering, schedules, escalation management)
- Finance/admin (payroll, invoicing, claims)
- Compliance (record-keeping, audits, worker checks)
These duties ensure NDIS providers deliver safe, consistent care.
Outsourcing helps providers save on costs, free up staff for participant care, and access skilled offshore talent. It also enables faster rostering, accurate claims processing, and dedicated support for marketing, finance, and compliance tasks, all while allowing the local team to focus on participants.
Yes, as long as compliance is maintained. Outsourced staff must follow the same rules as local staff, including proper record-keeping and privacy protections. Outsourcing does not remove a provider’s obligations, clear processes and oversight are still required.
Savings depend on the role and setup, but outsourcing to countries like the Philippines can reduce labour costs significantly. This allows providers to shift suitable back-office work offshore while keeping frontline services local, balancing efficiency with participant care.
