At PeoplePartners, we help leaders re-engineer their workforce to scale efficient, profitable organisations with top-tier global talent. But building great teams is only part of the promise: keeping your information secure is equally essential.
We’re proud to share that we are ISO-certified, following the successful completion of our 2025 ISO/IEC 27001:2022 Information Security Management System (ISMS) Certification Audit. This milestone reinforces our ongoing commitment to protecting client data and earning your trust.
Why ISO Certification Matters When Outsourcing to the Philippines
Our clients across industries—from finance and tech to education and retail—rely on us not just for talent, but for peace of mind. The ISO 27001 certification confirms that our information security practices meet the highest global standard.
Being ISO-certified means we:
- -Safeguard the confidentiality of sensitive data
- -Preserve the integrity of all information
- -Ensure availability for business continuity
- -Comply with legal, regulatory, and contractual requirements
- -Continuously monitor and improve our security processes
- -Reduce risk through a structured risk management framework
For a deeper look at how we approach security as an ISO-certified company, visit our full Information Security Policy.
The Compliance Imperative for Australian Businesses
For Australian companies, data protection is more than good practice. It is a legal and reputational necessity. Key frameworks like the Privacy Act 1988 and Australian Privacy Principles (APPs) govern how personal information must be handled, stored, and disclosed. For sectors like finance and education, additional obligations apply:
-
Consumer Data Right (CDR): Requires secure, consent-based sharing of customer data in banking, energy, and telecom
-
APRA (Australian Prudential Regulation Authority): Sets risk and cybersecurity standards for banks, insurers, and superannuation funds
-
TEQSA (Tertiary Education Quality and Standards Agency): Requires proper data governance in the higher education sector
Working with a non-certified offshore provider increases exposure to risks such as data breaches, regulatory fines, and customer trust erosion. In a privacy-conscious market, that is a risk most leaders cannot afford to take.
How ISO 27001 Addresses These Risks
The ISO 27001:2022 standard offers a globally recognised framework for information security management. It helps companies safeguard customer data, secure internal systems, and meet compliance obligations with measurable, auditable controls.
Key protections include:
-
Risk-based decision-making for data handling
-
Access control protocols to restrict unauthorised use
-
Incident management workflows to contain and report breaches
-
Ongoing audits to ensure continuous improvement
-
Legal compliance tracking and documentation
At PeoplePartners, our ISO 27001-aligned controls cover all of the above. This includes structured policies around access, availability, and accountability. We have built a system where data protection is not an afterthought. It is embedded into every workflow.
What to Look for in an ISO-Certified BPO Vendor
Not all “certified” vendors offer the same level of protection. Australian businesses should always verify the following:
-
✅ Up-to-date ISO 27001 certificate issued by a reputable auditor (such as BSI, SGS, or TÜV SÜD)
-
✅ Full-scope implementation across all departments handling your data, not just IT
-
✅ Clear documentation of risk assessments, access logs, and breach reporting policies
-
✅ Willingness to share compliance documentation and participate in vendor due diligence
Partnering with a vendor that meets these requirements reduces legal exposure, builds client confidence, and simplifies your own compliance burden.
ISO Certification as a Differentiator in the Philippine Outsourcing Market
The Philippine BPO sector is known for its talent depth and service reliability. But as global clients demand higher data standards, ISO 27001 certification is becoming a key market differentiator.
According to the IT & Business Process Association of the Philippines (IBPAP), the country’s outsourcing sector is moving toward more compliance-driven partnerships, especially for clients in healthcare, finance, and government. Read more about this
At PeoplePartners, we are proud to be part of that shift. Our ISO certification is more than a badge. It is a commitment to global standards, client trust, and long-term partnership.
Security That Supports Your Growth
Information security is embedded into every layer of our offshore workforce solutions. From internal operations to client onboarding, our approach is built to support scale without compromising trust or compliance.
By successfully completing our 2025 audit and securing ISO 27001:2022, we’ve formalised what we’ve always believed: that security is a business function, not just a technical one.
We protect:
- 1. Corporate data
- 2. Client and customer information
- 3. Supplier and stakeholder records
- 4. Our own internal systems and staff communications
And we do so through a multi-layered strategy across physical, organisational, and technical safeguards.
What It Means for Our Partners
Whether you’re an Australian mortgage broker or a U.S.-based RTO provider, this certification reinforces what you already expect from us: a reliable partner who takes your business and your data seriously.
It’s also one of the many reasons our clients choose PeoplePartners over traditional outsourcing providers. We deliver scalable teams, yes—but we do it with built-in security and transparency.
To learn more about ISO/IEC 27001:2022 and its framework, you can visit this overview by the International Organization for Standardization.
To our clients, team, and partners, thank you for continuing to trust us. We’ll keep raising the bar!
Have questions or want to talk about what this means for your business? Contact us. We’re ready when you are.
FAQs
ISO/IEC 27001:2022 is the international standard for managing information security. It helps companies identify risks, control access, and protect data through an audited framework. For outsourcing, it’s important because it proves a provider has strong systems to keep client information safe. In the Philippines, it complements the Data Privacy Act (RA 10173), ensuring compliance with local and global security rules.
Australian companies gain peace of mind knowing their offshore partners meet global data-protection standards. ISO 27001 certification reduces breach risks and improves accountability. It also speeds up due diligence, since controls are already documented and audited.
No. It’s not legally required, but many BPOs pursue ISO 27001 voluntarily to meet client expectations and strengthen security.
Ask for a copy of their ISO 27001:2022 certificate. Check the company name, scope, issue and expiry dates, and the certification body. Then confirm it in directories such as JAS-ANZ Certified Organisations (for AU/NZ) or UKAS CertCheck (for UK). A valid certificate should show active surveillance dates and a trusted certification body.
Working with non-certified vendors can mean weaker data protection, slower breach response, and higher compliance risks. Certified providers follow strict processes that help avoid these losses and protect both client and company data.