Scale your customer support and improve service quality with offshore customer service designed for CX-intensive businesses.
Skilled virtual teams in Australia handle customer inquiries, tickets, and follow-ups, so your in-house team can focus on strategy and growth.
Customer experience outsourcing specialists manage CRM updates, feedback, and support interactions to strengthen customer relationships.
Get a tailored offshore customer experience outsourcing team built around your business needs, from helpdesk support to eCommerce service management.
Access experienced offshore CX professionals and reduce operational costs by up to 70% without compromising service quality or responsiveness.
Onboard offshore customer experience teams who quickly adapt to your systems and workflows for a smooth and efficient transition.
Managing customer support and eCommerce service shouldn’t drain your time or budget. Yet many businesses face persistent CX pain points as demand grows.
Enhance your customer support, eCommerce service, and CX operations while reducing costs through customer experience outsourcing and eCommerce support outsourcing.
Offshore teams manage spikes in inquiries and orders, ensuring timely responses without overloading your in-house staff.
Maintain brand reputation with dedicated CX teams who provide accurate, high-quality support across all customer touchpoints.
Trained offshore staff improve response times and ticket handling, reducing customer wait times and increasing satisfaction.
Adjust your CX and eCommerce support resources quickly to meet seasonal peaks or expanding operations, all without hiring full-time staff.
Get started without paying anything upfront.
We connect with top offshore talent, handplaced to fit yout exact needs, so you can fill key roles without the usual hassle.
Ash Shenker
Australian Fitness Academy
Whilst I was initially skeptical of their ability to find the right person to meet our organisational needs, they found the absolute perfect fit in someone who had the specific skills and experience, combined with an incredible work ethic. It’s fair to say our venture into offshore recruiting via PeoplePartners has been a clear success!
Ryan Dreves
The Allied Health Team
I had a couple of years working with virtual assistants and working with PeoplePartners versus working with virtual assistants are two very different things. When working with PeoplePartners, you’re working with a team. I can’t believe it took me working in business for 12 years to know that something like PeoplePartners even exist because I could not go back.
Darrel Vecchio
Bizmatrix
The investment with PeoplePartners means that the fee you pay covers everything—you won’t have to worry about onboarding, managing staff, or advertising to fill roles. They manage the whole process for the whole cost. It’s about less than half.
Paul Leeden
ARO College
I was a little bit dubious that absolutely, we’ll be able to find someone that meets our needs and was vitally impressed by the quality of the candidates that we saw and happy to be wrong on this occasion and happy to continue.
Matt Peachey
The Learning Resources Group
Partnering with PeoplePartners takes a lot of pressure off… without having to pay a huge fee, because you can do that domestically, but the cost on that is ridiculous and prohibitive.
Simon Gazia
LTT Group
We’ve been very pleasantly surprised. The longevity of PeoplePartners shows that it is a sustainable model and that’s what we at LTT are keen to work with.
Alexis Watt
Skilled Advisory
It’s in PeoplePartners name, right? They’re partners. They’re not just a labour supplier. They’re motivated by your business improving. They take the time to understand not just the role that’s being examined, but the total structure and culture of the business. That takes the relationship beyond the pure transaction of all.
Will Swayne
Broker Engine
Kieran Carrigan
TutisVreddo
I had spoken to a number of BPOs, but they were either too expensive or didn’t have sufficient security and monitoring protocols. PeoplePartners have really delivered for us.
Julie Rice
Redmako Learning
They’ve managed to find the perfect set of solutions to support small, medium and enterprise business by combining the best of both worlds – work from home AND off-shoring.
You can outsource customer service, eCommerce support, helpdesk tickets, order management, and CRM updates to offshore teams.
No. Dedicated offshore CX teams follow strict protocols and CX automation tools to ensure consistent, accurate, and high-quality support.
You get full access to dashboards, reports, and regular updates to monitor team performance and service quality.
Yes. Trained offshore staff handle tickets efficiently, reducing wait times and boosting customer satisfaction.
eCommerce, SaaS, subscription services, and any customer support-intensive business can benefit from scalable offshore CX teams.
Fill out the form to connect with experts in customer experience and eCommerce support outsourcing.
Discover the benefits of working with a Great Place to Work® certified partner like PeoplePartners from quality outcomes to unmatched reliability.
The Philippines has long been a preferred destination for outsourcing services, including customer support, tech support, and e-commerce services. This is due in large part to the country’s highly skilled workforce, favourable cost of living, and strategic time zone. However, it’s not just companies that benefit from outsourcing to the Philippines…
Managing a team in the Philippines can be a rewarding experience, but it can also present unique challenges for managers. Differences in communication styles, family obligations, and a hierarchical structure can make it difficult to effectively lead…
