Why One VA Cannot Fix a Broken Seat | Anthony Rice at EOS Conference 2026

One VA cannot solve a role that was never clearly designed.

Anthony Rice shares a practical lesson on one of the most common workforce design mistakes: overloading one role with too many unrelated responsibilities.

Using a real conversation with a business leader, Anthony shows how a request for “one VA” quickly turned into a list of responsibilities across personal assistance, email, web chat, website support, IT, SEO, and AI.

What sounded like one role was actually closer to 14 different roles.

The insight is simple but important: when businesses overload seats, they create inefficiency, poor retention, and unclear accountability.

Strong workforce design starts with understanding what people actually do day to day, then separating the work by value, required skill, and role fit.

Learn more about Anthony Rice: https://na2.hubs.ly/H068TBn0

Video Courtesy of EOS Conference