Experience the benefits of an offshore customer service team designed to cut costs by up to 70% while supporting your long-term success.
Discover the specialised roles we can build for your team.
Deliver exceptional customer service support while staying agile and cost-efficient.
Reduce labor and infrastructure costs by outsourcing your customer service team without compromising service quality.
Free up your internal team while your outsourced customer service team handles frontline inquiries and resolutions with professionalism.
Gain access to trained agents who are experienced in customer care, product knowledge, and communication best practices.
Easily adjust your customer service team’s size to match peak seasons, product launches, or business growth.
Efficient, industry-aligned outsourcing that saves you time, money, and hassle.
Build trust and openness to boost talent retention.
Ash Shenker
Australian Fitness Academy
Whilst I was initially skeptical of their ability to find the right person to meet our organisational needs, they found the absolute perfect fit in someone who had the specific skills and experience, combined with an incredible work ethic. It’s fair to say our venture into offshore recruiting via PeoplePartners has been a clear success!
Ryan Dreves
The Allied Health Team
I had a couple of years working with virtual assistants and working with PeoplePartners versus working with virtual assistants are two very different things. When working with PeoplePartners, you’re working with a team. I can’t believe it took me working in business for 12 years to know that something like PeoplePartners even exist because I could not go back.
Darrel Vecchio
Bizmatrix
The investment with PeoplePartners means that the fee you pay covers everything—you won’t have to worry about onboarding, managing staff, or advertising to fill roles. They manage the whole process for the whole cost. It’s about less than half.
Paul Leeden
ARO College
I was a little bit dubious that absolutely, we’ll be able to find someone that meets our needs and was vitally impressed by the quality of the candidates that we saw and happy to be wrong on this occasion and happy to continue.
Matt Peachey
The Learning Resources Group
Partnering with PeoplePartners takes a lot of pressure off… without having to pay a huge fee, because you can do that domestically, but the cost on that is ridiculous and prohibitive.
Simon Gazia
LTT Group
We’ve been very pleasantly surprised. The longevity of PeoplePartners shows that it is a sustainable model and that’s what we at LTT are keen to work with.
Alexis Watt
Skilled Advisory
It’s in PeoplePartners name, right? They’re partners. They’re not just a labour supplier. They’re motivated by your business improving. They take the time to understand not just the role that’s being examined, but the total structure and culture of the business. That takes the relationship beyond the pure transaction of all.
Will Swayne
Broker Engine
Kieran Carrigan
TutisVreddo
I had spoken to a number of BPOs, but they were either too expensive or didn’t have sufficient security and monitoring protocols. PeoplePartners have really delivered for us.
Julie Rice
Redmako Learning
They’ve managed to find the perfect set of solutions to support small, medium and enterprise business by combining the best of both worlds – work from home AND off-shoring.
We ensure your customer service team is equipped to represent your brand with confidence, clarity, and care through customer support outsourcing.
We hire professionals skilled in handling customer queries, complaints, and technical support across channels and industries, ideal for call centre outsourcing.
Every team member is screened for clear, empathetic, and professional communication to uphold your brand voice and values within virtual teams.
We align your customer service team with your company culture and tone of voice, ensuring a consistent experience for your customers.
Our hires come with proven customer service backgrounds, ready to handle volume, resolve issues, and deliver customer satisfaction.
Tell us your hiring challenges—we’ll map out a custom offshore solutions plan to address them.
We recruit, onboard, and integrate tailor-fit offshore talents who align with your business’ core values and unique culture.
Your new team steps in to fulfil their role, driving efficiency and giving you more time to focus on your core goals.
They can manage live chat, email and phone support, complaint resolution, order tracking, refunds, knowledge base upkeep, and more.
All hires undergo assessments in communication, empathy, problem-solving, and platform experience, plus cultural and language alignment. Our outsourced contact centre model maintains strict performance and quality standards.
Yes. You can scale your customer service team depending on business seasonality, volume, and goals using scalable support from our BPO services in Australia experts.
Definitely. We tailor your customer service team’s schedule to align with your customers’ time zones and peak hours.
You’ll have full visibility into service metrics, workflows, and outcomes, with the ability to provide feedback and maintain oversight.
Tell us how we can support your business, and we’ll get back to you shortly.
Discover the benefits of working with a Great Place to Work® certified partner like PeoplePartners from quality outcomes to unmatched reliability.
The Philippines has long been a preferred destination for outsourcing services, including customer support, tech support, and e-commerce services. This is due in large part to the country’s highly skilled workforce, favourable cost of living, and strategic time zone. However, it’s not just companies that benefit from outsourcing to the Philippines…
Managing a team in the Philippines can be a rewarding experience, but it can also present unique challenges for managers. Differences in communication styles, family obligations, and a hierarchical structure can make it difficult to effectively lead…
