Experience the benefits of an offshore technical support team designed to cut costs by up to 70% while supporting your long-term success.
Discover the specialised roles we can build for your team.
Enhance responsiveness and technical coverage without the operational overhead.
Reduce hiring and infrastructure expenses by outsourcing your technical support team to skilled professionals with round-the-clock availability.
Let your internal team focus on complex escalations and product innovation while outsourced agents handle Tier 1 and Tier 2 support.
Get a technical support team trained in troubleshooting, documentation, and customer communication across hardware, SaaS, or IT environments.
Ramp up based on ticket volume, product cycles, or platform growth without compromising service quality.
Efficient, industry-aligned outsourcing that saves you time, money, and hassle.
Build trust and openness to boost talent retention.
Ash Shenker
Australian Fitness Academy
Whilst I was initially skeptical of their ability to find the right person to meet our organisational needs, they found the absolute perfect fit in someone who had the specific skills and experience, combined with an incredible work ethic. It’s fair to say our venture into offshore recruiting via PeoplePartners has been a clear success!
Ryan Dreves
The Allied Health Team
I had a couple of years working with virtual assistants and working with PeoplePartners versus working with virtual assistants are two very different things. When working with PeoplePartners, you’re working with a team. I can’t believe it took me working in business for 12 years to know that something like PeoplePartners even exist because I could not go back.
Darrel Vecchio
Bizmatrix
The investment with PeoplePartners means that the fee you pay covers everything—you won’t have to worry about onboarding, managing staff, or advertising to fill roles. They manage the whole process for the whole cost. It’s about less than half.
Paul Leeden
ARO College
I was a little bit dubious that absolutely, we’ll be able to find someone that meets our needs and was vitally impressed by the quality of the candidates that we saw and happy to be wrong on this occasion and happy to continue.
Matt Peachey
The Learning Resources Group
Partnering with PeoplePartners takes a lot of pressure off… without having to pay a huge fee, because you can do that domestically, but the cost on that is ridiculous and prohibitive.
Simon Gazia
LTT Group
We’ve been very pleasantly surprised. The longevity of PeoplePartners shows that it is a sustainable model and that’s what we at LTT are keen to work with.
Alexis Watt
Skilled Advisory
It’s in PeoplePartners name, right? They’re partners. They’re not just a labour supplier. They’re motivated by your business improving. They take the time to understand not just the role that’s being examined, but the total structure and culture of the business. That takes the relationship beyond the pure transaction of all.
Will Swayne
Broker Engine
Kieran Carrigan
TutisVreddo
I had spoken to a number of BPOs, but they were either too expensive or didn’t have sufficient security and monitoring protocols. PeoplePartners have really delivered for us.
Julie Rice
Redmako Learning
They’ve managed to find the perfect set of solutions to support small, medium and enterprise business by combining the best of both worlds – work from home AND off-shoring.
We build technical support teams that are responsive, well-trained, and aligned with your technology stack and service standards.
We provide specialists in troubleshooting, software support, systems administration, and multi-channel technical help.
Your technical support team is vetted for clear, calm, and professional communication, critical for high-stress tech support scenarios.
We align your support team with your brand’s tone, escalation procedures, and customer service philosophy.
Our hires bring proven experience in technical support environments, whether in SaaS, IT services, or tech-enabled platforms.
Tell us your hiring challenges—we’ll map out a custom offshore solutions plan to address them.
We recruit, onboard, and integrate tailor-fit offshore talents who align with your business’ core values and unique culture.
Your new team steps in to fulfil their role, driving efficiency and giving you more time to focus on your core goals.
They can manage Tier 1 and Tier 2 support, ticket triage, software troubleshooting, hardware diagnostics, escalation support, and customer documentation.
We vet each team member for tech knowledge, troubleshooting ability, communication skills, and familiarity with your tools (e.g., Zendesk, Jira, Intercom).
Yes. Your technical support team can scale easily to match product launches, peak usage seasons, or incident response needs.
Absolutely. We can structure shifts across time zones to ensure 24/7 or regional support coverage based on your SLA requirements.
You maintain full oversight with access to support metrics, real-time dashboards, and scheduled performance reviews.
Tell us how we can support your business, and we’ll get back to you shortly.
Discover the benefits of working with a Great Place to Work® certified partner like PeoplePartners from quality outcomes to unmatched reliability.
The Philippines has long been a preferred destination for outsourcing services, including customer support, tech support, and e-commerce services. This is due in large part to the country’s highly skilled workforce, favourable cost of living, and strategic time zone. However, it’s not just companies that benefit from outsourcing to the Philippines…
Managing a team in the Philippines can be a rewarding experience, but it can also present unique challenges for managers. Differences in communication styles, family obligations, and a hierarchical structure can make it difficult to effectively lead…
