Why outsource?

A tightening labour market, skills shortages and shifting economic conditions may be the impetus that prompts Australian businesses to consider outsourcing, however the benefits are many and significant, including:

  • Boosting profitability through lower labour and operating costs
  • Accessing a highly skilled talent pool
  • Accessing a bigger, global market and providing service across multiple timezones
  • Increasing productivity
  • Driving efficiency, flexibility and higher performance
  • Business Continuity
  • Ascendency over competitors via being able to over-service customers, invest more in marketing, extend operating hours, offer cheaper pricing, etc.

Perhaps some of these benefits are attractive and worth your business exploring too?

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Why the Philippines?

English speaking with high tertiary education rates and a lower cost of labour is routinely what is offered-up when answering this question – however the truth is for more expansive about why the Philippines needs to be part of your workforce outsourcing strategy.

  • English Speaking – English is the formal language used in schools, universities and business, subsequently most Filipinos speak a high-level of English with a neutral accent.
  • Education – culturally, tertiary education is highly valued and with over 2,000 higher education facilities a massive, qualified talent pool has been developed
  • Labour Costs – the Philippines enjoys a significantly reduced cost of living and so for our clients businesses this can manifest in a 60-70% labour costs saving, compared to a comparable on-shore person.
  • Culture – caring and friendly are two frequent adjectives used to describe Filipinos. Beyond these cultural traits, the Philippines has thoroughly embraced “Western” culture, ensuring a cultural compatibility between your PeoplePartners people and the incumbent team within your business
  • Time Zone – your people, your schedule, but the Philippines shares a time zone with parts of Australia meaning your working hours are likely convenient and desirable to a large percentage of the workforce
  • Pro-Business Governance – with Economic Zones established deliberately to support business and numerous initiatives to help the Business Process Outsourcing (BPO) industry thrive, the Philippines has stable and business-friendly Governance.