Hire a dedicated IT support specialist that works as an extension of your in-house team.
Unlock continuous productivity and dependable support with skilled offshore talent designed to work in sync with your business.
Global Talent, Local Impact: Your offshore IT support specialist provides prompt technical assistance and system maintenance, keeping your infrastructure running smoothly without the high costs of local hiring.
Business Continuity Support: With coverage across multiple time zones, your IT systems receive round-the-clock monitoring, minimizing downtime and ensuring uninterrupted operations.
Scalable Role Evolution: As your company grows, your offshore IT support specialist can expand their focus to include network security, software implementation, and infrastructure optimization, scaling your business needs.
Free up time and improve efficiency by assigning these core responsibilities to a dedicated IT support specialist:
Troubleshoot and resolve hardware, software, and connectivity issues to ensure minimal downtime and uninterrupted user productivity.
Monitor network performance and respond to system alerts to maintain infrastructure stability and address potential issues proactively.
Install, configure, and maintain desktops, laptops, and software applications according to company standards and user requirements.
Manage user accounts, access controls, backups, and system documentation to support security, compliance, and operational continuity.
Choose from three levels of IT support specialists depending on your technical requirements and business scale:
The key standards we uphold to ensure every hire is a strong addition to your business.
Your outsourced IT support specialist comes with proven experience in troubleshooting, system administration, and user support to deliver immediate value.
We align your IT support specialist with your organization’s communication style, ensuring clear collaboration between your offshore and onshore teams.
Where required, your IT support specialist can earn relevant certifications and complete training programs.
Every IT support specialist is backed by PeoplePartners’ HR, IT, and operational support, ensuring consistent, reliable service without additional management effort.
Ash Shenker
Australian Fitness Academy
Whilst I was initially skeptical of their ability to find the right person to meet our organisational needs, they found the absolute perfect fit in someone who had the specific skills and experience, combined with an incredible work ethic. It’s fair to say our venture into offshore recruiting via PeoplePartners has been a clear success!
Ryan Dreves
The Allied Health Team
I had a couple of years working with virtual assistants and working with PeoplePartners versus working with virtual assistants are two very different things. When working with PeoplePartners, you’re working with a team. I can’t believe it took me working in business for 12 years to know that something like PeoplePartners even exist because I could not go back.
Darrel Vecchio
Bizmatrix
The investment with PeoplePartners means that the fee you pay covers everything—you won’t have to worry about onboarding, managing staff, or advertising to fill roles. They manage the whole process for the whole cost. It’s about less than half.
Paul Leeden
ARO College
I was a little bit dubious that absolutely, we’ll be able to find someone that meets our needs and was vitally impressed by the quality of the candidates that we saw and happy to be wrong on this occasion and happy to continue.
Matt Peachey
The Learning Resources Group
Partnering with PeoplePartners takes a lot of pressure off… without having to pay a huge fee, because you can do that domestically, but the cost on that is ridiculous and prohibitive.
Simon Gazia
LTT Group
We’ve been very pleasantly surprised. The longevity of PeoplePartners shows that it is a sustainable model and that’s what we at LTT are keen to work with.
Alexis Watt
Skilled Advisory
It’s in PeoplePartners name, right? They’re partners. They’re not just a labour supplier. They’re motivated by your business improving. They take the time to understand not just the role that’s being examined, but the total structure and culture of the business. That takes the relationship beyond the pure transaction of all.
Will Swayne
Broker Engine
Kieran Carrigan
TutisVreddo
I had spoken to a number of BPOs, but they were either too expensive or didn’t have sufficient security and monitoring protocols. PeoplePartners have really delivered for us.
Julie Rice
Redmako Learning
They’ve managed to find the perfect set of solutions to support small, medium and enterprise business by combining the best of both worlds – work from home AND off-shoring.
Tell us your hiring challenges—we’ll map out a custom offshore solutions plan to address them.
We recruit, onboard, and integrate tailor-fit offshore talents who align with your business’ core values and unique culture.
Your new team steps in to fulfil their role, driving efficiency and giving you more time to focus on your core goals.
Offshore IT support specialists can manage system troubleshooting, device setup, software updates, and user support, helping your internal team focus on core business goals.
They integrate with your communication and ticketing systems, working in your preferred time zone to ensure seamless coordination and quick issue resolution.
PeoplePartners follow ISO-certified security standards. All specialists use secure connections, restricted access tools, and sign strict confidentiality agreements.
Junior specialists assist with general troubleshooting. Intermediate specialists handle configuration and maintenance. Senior specialists manage networks, cybersecurity, and infrastructure.
Onboarding is quick and structured. Once matched, we guide you through tool access, communication setup, and workflow integration; most clients are operational within days.
Tell us how we can support your business, and we’ll get back to you shortly.
