Hire a dedicated member services officer that works as an extension of your in-house team.
Unlock continuous productivity and dependable support with skilled offshore talent designed to work in sync with your business.
Global Talent, Local Impact: Your offshore member services officer ensures that every member receives personalized and timely support, manages inquiries, memberships, and records with professionalism and care.
Business Continuity Support: With global coverage, membership administration, renewals, and inquiries continue seamlessly after your local team signs off, keeping your service levels high around the clock.
Scalable Role Evolution: As your organization grows, your offshore member services officer can expand their role to include retention programs, event coordination, or CRM management, enhancing member satisfaction and loyalty.
Free up time and improve efficiency by assigning these core responsibilities to a dedicated member services officer:
Handle member inquiries across phone, email, and chat channels, delivering timely, accurate, and service-oriented support.
Process new memberships, renewals, upgrades, and cancellations, ensuring a smooth and positive experience across the member lifecycle.
Maintain and update member records in CRM and database systems, ensuring data integrity and segmentation accuracy for reporting and outreach.
Assist with billing, payment tracking, and account reconciliation, while also supporting campaigns, events, and retention initiatives to boost engagement and satisfaction.
Choose from three levels of member services officers depending on the scale of your organization and service requirements:
The key standards we uphold to ensure every hire is a strong addition to your business.
Your outsourced member services officer comes with proven experience in customer service, administration, and CRM management, ready to perform effectively from day one.
We align your member services officer with your organization’s tone, service approach, and communication style for a seamless experience.
Where required, your member services officer can hold certifications or training in CRM systems, membership management, or customer care.
Every member services officer is backed by PeoplePartners’ HR, IT, and operational support, ensuring reliable and consistent performance.
Ash Shenker
Australian Fitness Academy
Whilst I was initially skeptical of their ability to find the right person to meet our organisational needs, they found the absolute perfect fit in someone who had the specific skills and experience, combined with an incredible work ethic. It’s fair to say our venture into offshore recruiting via PeoplePartners has been a clear success!
Ryan Dreves
The Allied Health Team
I had a couple of years working with virtual assistants and working with PeoplePartners versus working with virtual assistants are two very different things. When working with PeoplePartners, you’re working with a team. I can’t believe it took me working in business for 12 years to know that something like PeoplePartners even exist because I could not go back.
Darrel Vecchio
Bizmatrix
The investment with PeoplePartners means that the fee you pay covers everything—you won’t have to worry about onboarding, managing staff, or advertising to fill roles. They manage the whole process for the whole cost. It’s about less than half.
Paul Leeden
ARO College
I was a little bit dubious that absolutely, we’ll be able to find someone that meets our needs and was vitally impressed by the quality of the candidates that we saw and happy to be wrong on this occasion and happy to continue.
Matt Peachey
The Learning Resources Group
Partnering with PeoplePartners takes a lot of pressure off… without having to pay a huge fee, because you can do that domestically, but the cost on that is ridiculous and prohibitive.
Simon Gazia
LTT Group
We’ve been very pleasantly surprised. The longevity of PeoplePartners shows that it is a sustainable model and that’s what we at LTT are keen to work with.
Alexis Watt
Skilled Advisory
It’s in PeoplePartners name, right? They’re partners. They’re not just a labour supplier. They’re motivated by your business improving. They take the time to understand not just the role that’s being examined, but the total structure and culture of the business. That takes the relationship beyond the pure transaction of all.
Will Swayne
Broker Engine
Kieran Carrigan
TutisVreddo
I had spoken to a number of BPOs, but they were either too expensive or didn’t have sufficient security and monitoring protocols. PeoplePartners have really delivered for us.
Julie Rice
Redmako Learning
They’ve managed to find the perfect set of solutions to support small, medium and enterprise business by combining the best of both worlds – work from home AND off-shoring.
Tell us your hiring challenges—we’ll map out a custom offshore solutions plan to address them.
We recruit, onboard, and integrate tailor-fit offshore talents who align with your business’ core values and unique culture.
Your new team steps in to fulfil their role, driving efficiency and giving you more time to focus on your core goals.
Offshore member services officers can handle inquiries, renewals, billing, and database updates, ensuring your members always receive timely and accurate support.
They integrate with your CRM, communication tools, and workflows. You can choose overlapping schedules to maintain real-time collaboration and member response.
PeoplePartners is ISO-certified, ensuring strict compliance with global data protection standards. All officers sign confidentiality agreements and use secure, cloud-based systems.
Junior officers assist with entry-level inquiries; intermediate officers manage renewals and communications, and senior officers oversee engagement strategies and reporting.
The onboarding process is simple and structured. Once matched, we help you integrate your new team member; most clients are fully operational within a few days.
Tell us how we can support your business, and we’ll get back to you shortly.
