The services of National Disability Insurance Scheme (NDIS) plan managers are in high demand, ensuring a solid potential for rapid growth. But as your clientele grows, so do the variety and complexity of admin tasks that you have to accomplish during your day-to-day business operations. If you want your business to stay on top of these admin tasks, then you should look into outsourcing to the Philippines.
Why should NDIS plan managers outsource to the Philippines?
The Philippines is among the top outsourcing destinations for Australian businesses in the NDIS sector, as well as those in other industries. Outsourcing admin tasks will enable you to:
1. Reduce labour costs for your business
On one hand, you could employ local talent to handle admin tasks, but on the other hand, that would be expensive for your company. Posting job ads alone requires money. When you account for the actual cost of hiring an employee and paying for benefits and other associated expenses, you will end up spending tens of thousands of dollars annually just to get admin tasks sorted out.
The Philippines has a much lower cost of living than Australia, so it costs less to hire a Filipino employee than a local worker with the same qualifications. What’s more, because your outsourced staff is not in your office, you don’t have to pay for the power, internet, and space they use while working. In fact, some businesses have saved up to 70% on labour costs thanks to outsourcing.
2. Get access to a wider pool of talent
Finding local workers with the skills you need can be difficult and take time. Outsourcing expands your options to a global scale, enabling you to find the talent that best fits your requirements. Filipinos learn English from an early age, so for most, they are fantastic in both written & verbal communication. And because outsourcing has been going on for years, many Filipinos are now familiar with Australian culture, business, and standards. This makes it much easier to establish smooth and collaborative working relationships between your on-site and outsourced employees.
3. Improve the productivity of your on-site staff
Admin tasks are crucial, but many of them can be repetitive and time-consuming. Having your on-site staff handle these on top of their regular tasks can result in errors and low-quality outputs. Worse still, your employees could end up feeling stressed and overworked.
With dedicated outsourced staff, you can be sure that admin responsibilities are fulfilled as needed. Your on-site employees will also be able to concentrate on their regular tasks and become more productive. The quality and turnaround time of their outputs will also improve.
4. Focus on your clients more
Plan managers help participants get the most from their NDIS plans. As no two clients are exactly the same, you’d want to be able to focus on meeting their unique requirements. Unfortunately, you can’t do this if you and your on-site team are too preoccupied with admin tasks. Outsourcing eliminates non-income-generating workloads from your plate, enabling you to focus on tasks that actually provide value to your business and clients.
5. Set your business up for further growth
Reputation plays an important role in a plan manager’s ability to attract and retain new clients. If you are able to provide fast turnaround times and consistent, reliable, and tailored service, your clients will be more likely to stay loyal to your business and refer you to others.
With a dedicated outsourced team taking care of admin tasks, you can also concentrate on improving and growing your business. You’ll have more bandwidth to take on more clients, as well as hire additional employees as needed by your business.
How can NDIS plan managers outsource to the Philippines?
PeoplePartners BPO makes it easy for NDIS businesses to outsource to the Philippines. We have been working with Filipino professionals for years now, building dedicated and high-performing teams that meet the unique requirements of businesses in Australia. Whether you need one or several employees, just tell us what you need and we’ll take care of the rest. We’ll recruit your team and set them up so you only have to worry about running your business.
At PeoplePartners, we believe that the happiest employees are also the most productive. Because of this, we avail two engagement options: either within a corporate office or full Remote@Home model in which your outsourced staff work from home. We provide all the necessary solutions to make this setup work for you and your outsourced team, including dedicated IT and HR support, as well as enterprise-grade IT security.
We understand the value of trust and the importance of transparency in building this trust. To help you make the most informed decision about outsourcing to the Philippines, you can check out our pricing model.
Outsource to the Philippines and open your business up for further growth. Get started by contacting PeoplePartners today.