According to the IT and Business Process Association of the Philippines (IBPAP), the business process outsourcing industry in the Philippines surpasses its 2022 revenue and employment goals.
Surpassing the recalibrated targets of 1.43 million full-time employees and $2.91 billion in revenue marks a resurgence for the industry. This is due to the increasing number of organisations incorporating outsourcing in their strategic initiative.
Why Businesses Outsource to the Philippines
The fierce labour market, skills shortage, and shifting economic conditions prompt many Australian businesses to outsource. In addition, the Philippines is at the front and centre of the outsourcing industry because of the following:
- The Philippines has affordable living costs, allowing businesses to save on labour costs.
- Filipinos speak fluent English with a neutral accent.
- More than 2,000 higher education facilities develop a massive pool of skilled and qualified talents.
- Filipinos are known to be caring and friendly and have thoroughly embraced ‘western’ culture. This makes them culturally compatible to work with Australian employers.
- The Philippines has business-friendly governance and numerous initiatives that help the BPO industry thrive.
As more and more organisations involved in global business services are incorporating outsourcing, now is a great time to build your BPO career.
How Working for an Australian BPO Company Can Boost Your Career
The BPO industry is one of the Philippines’ fastest-growing sectors. Hence, there is a continuous demand for skilled and experienced professionals with excellent communication skills.
If you want to boost your career, here are five ways working for an Australian BPO company can be a smart move.
1. Competitive Employee Benefits
One of the primary reasons employees prefer to work in a BPO company is the competitive employee benefits. That’s because a better salary package means they can provide for their families and fulfil their goals quicker.
At PeoplePartners BPO, we provide the following:
- Generous salary package
- Day shift
- Permanent work-from-home arrangement
- Premium HMO coverage from day 01
We also ensure that our employees enjoy quality rest and recreation through paid sick and vacation leave.
Most Australian businesses have annual performance appraisals, which help provide salary recommendations. This means you can have a yearly salary increase based on your performance, current market rate, internal equity, labour and inflation rate, and length of tenure.
2. Work-Life Balance
There is a notion that working in a BPO company means that you always have to work the night shift and that you will miss your weekends.
As previously mentioned, outsourcing companies provide paid sick leave and vacation leave. Employees are encouraged to utilise these leaves. Almost all Australian companies are closed during the Christmas holidays, allowing employees to spend time with their families. This is in addition to observing Philippine public holidays.
Most importantly, working with an Australian BPO company means you work during Australian office hours. This means you work during the day and sleep at night.
Meanwhile, PeoplePartners BPO has Remote @Home Solution wherein businesses can hire work-from-home employees. This means that you can be employed while working within the comforts of your home. Thus, you can stay productive and spend more quality time with your family instead of wasting it on commuting.
3. World-class Working Environment
A BPO company provides specialised services to offshore clients. This means that being part of the outsourcing industry exposes you to the tools and technologies used to cater to foreign clients.
In addition, most senior team members in a BPO have experience working with local and foreign companies of various scales and industries. Companies value knowledge and skills that help clients achieve their business goals.
Working in a world-class environment also means having access to these knowledgeable people. Hence, your colleagues can also be your mentors who can help you become high-performing employees.
4. Exceptional Employee Engagement
Aside from the salary package and world-class working environment, working in a BPO company means that you can enjoy exceptional employee engagement.
At PeoplePartners BPO, our employee engagement activities include daily huddles and regular team-building activities. These activities foster harmonious relationships among team members. These activities also allow our employees to take a break and be entertained.
5. Fulfilling Career Growth
Working in the BPO industry is no longer limited to being a call centre agent.
Some businesses outsource broad non-field functions like finance and accounting, marketing, sales human resources, or IT. Whatever your professional background is, there will always be a spot for you in the outsourcing sector.
In addition, a BPO company has carefully chartered processes and workflow to ensure that employees can enrich their skills and competencies. This includes providing training to support your career objectives.
Such upskilling allows you to grow into leadership roles within the company.
Boost Your BPO Career Today!
Employment opportunities, especially in the BPO industry, are bountiful. Whether you are a fresh graduate or already have extensive work experience, being part of an Australian BPO company can be a smart career move. That’s because you can reap the following benefits:
- Competitive employee benefits
- Work-life balance
- World-class work environment
- Exceptional employee engagement
- Fulfilling career growth
PeoplePartners BPO specialises in building high-performing remote teams. Be part of our team and develop your career while working within the comforts of your home. View our job vacancies and start boosting your BPO career today!