Registered Training Organisations in Australia must find the balance between the demands of service delivery and increasing costs. Fortunately, outsourcing enables RTOs to reduce the money spent on operations without compromising the quality of their training programs.
Outsourcing means contracting a third-party service provider to do tasks related to your training organisation. This can be an individual or company based in another country charged with completing responsibilities and functions for your business.
You can leverage outsourcing to save up to 70% on your labour costs, engaging staff into roles you’d otherwise be filling in your Australian office.
At PeoplePartners BPO, we can help you find the right people for the following functions:
- Student Support Officer to ensure your students’ welfare is taken care of.
- Enrolment Officer to process enrolments and ensure your AVETMIS data is collected accurately.
- Compliance Officer to manage your CIP register.
- Complaints Register to conduct validations, coordinate moderation events, and more.
- Accountant to manage Accounts Receivable, Accounts Payable, prepare financial statements, complete BASs, handle payroll, and more.
- Sales Coordinator to support your BDMs in client/student acquisition.
- Marketing Assistant who can help manage your social media accounts and community engagement.
Outsourcing different functions of your RTO ensures you are efficient, productive and profitable.
How Outsourcing Can Benefit RTOs in Australia
According to outsourcing expert and author Matt Keener, working 100 hours per week for your RTO can make you counterproductive at a certain point. If you are in this situation, you should consider outsourcing. But if you are still wondering whether this is the right solution for your business, consider the following benefits of outsourcing:
Reduced cost is one of the significant benefits of outsourcing. For instance, recruiting employees and training them can cost a considerable amount. Working with an outsourcing company helps you recruit experienced professionals and build a dedicated team for your RTO.
Access to Top-performing Teams
Another benefit of working with an outsourcing company is having access to teams who specialise in different areas of your training organisation. This can include marketing experts, training content developers, and IT professionals who can help manage your learning management system. That way, you can focus on delivering learning solutions to people and businesses.
You likely harbour aspirations to grow your RTO. It can be expanding scope, adding CRICOS or VSL, or refining your sales process to improve student acquisition. Through the efficiencies associated with outsourcing, you can likely afford to employ capability earlier within your growth trajectory to scale faster and with more robust operations, so it doesn’t feel like the wheels are falling off!
High-quality Learning Solutions
Developing high-quality learning solutions takes a considerable amount of time and money. Outsourced resource development and instructional design teams can remove this burden. With better quality resources, student and client satisfaction will be improved, leading to better word of mouth, social reviews and referrals – collectively helping deliver a strong ROI.
RTO Outsourcing: 5 Tips to Do it Right
If you are now ready to outsource, the first thing you need to do is identify your core competencies. In the case of RTO, that would be developing learning solutions and training programs. From there, you can do the following tips:
Identify Your Outsourcing Goals
The first step is to decide what roles you need most and can be fulfilled best via outsourcing. Are you looking for an Enrolment Officer, Student Support, or someone in Finance?
With any role you’re looking to outsource, do you have clear responsibilities and KPIs to monitor? Do you have well-documented procedures that your outsourced team member can pick up?
Identifying your goals can help you figure out how to best approach outsourcing. Additionally, working with an outsourcing company, we can help you work through this process in a systematic fashion. You can also leverage the simple and transparent pricing model to ensure that you can save on costs and increase profitability.
Define Your Expectations
After determining your goals, the next thing you should do is define your expectations. Do you need a senior person with much experience for the role, or would a graduate best fill such a role because the tasks don’t require high complexity?
Defining your expectations ensures that recruitment and training will align, so you’re not left disappointed. A critical part of this step is writing job descriptions. This will help define your required level of expertise, expected deliverables, and involvement in the business functions you would like to outsource.
Recruit and Build Your High Performing Team
Now that you’ve set your outsourcing goals and expectations, you’re ready to find the outsourcing company and talent you can work with.
An outsourcing company can take care of your dedicated offshore staff’s recruitment, orientation, and compensation management. If they’re a specialist in your industry, they’ll also cultivate a talent pool making it easier to recruit and replace talent.
Interview Your Candidates
You may be working with an outsourcing company to help with the recruitment. However, we advise that you do not skip interviewing and testing your candidates directly yourself. Cultural fit and ease of communication with your outsourced team members are fundamental to success.
Manage Your Outsourced Team
Clear accountabilities and frequent, regular communication are the keys to managing your outsourced team.
Will you have a daily huddle to stay in synch together? Will they have a dashboard or metrics that objectively measure their progress?
Your outsourcing company should be able to assist you with personnel to help oversee your team members. They should also be able to provide productivity monitoring software to ensure your team are focused on their tasks.
Grow Your RTO with PeoplePartners BPO
Outsourcing can help RTOs in Australia achieve various benefits like reduced labour costs, access to top talent, improved scalability, and delivering high-quality learning solutions. But to do this, you need clear goals, and a sight of what success will look like for you. Most importantly, you need a trusted and reliable partner who understands your industry and all the nuances that make it so unique.
At PeoplePartners BPO, we help RTOs build high-performing remote teams. We also boast a simple and transparent pricing model that lets you save up to 70% on labour costs! Contact us today and discover how outsourcing can help you streamline your business processes and boost profitability.