Hire a dedicated customer service representative that works as an extension of your in-house team.
Unlock continuous productivity and dependable support with skilled offshore talent designed to work in sync with your business.
Global Talent, Local Impact: Your offshore customer service representative provides the same professionalism, empathy, and responsiveness as an in-house team member helping maintain strong customer relationships at a fraction of the cost.
Business Continuity Support: With support available across time zones, your offshore customer service representatives ensure your customers always have someone ready to assist, keeping satisfaction and retention high.
Scalable Role Evolution: As your business grows, your offshore customer service representative can handle multichannel support, manage CRM tickets, or even lead small teams, scaling service capacity without the overhead.
Free up time and enhance your customer experience by assigning these core responsibilities to a dedicated customer service representative:
Handle customer inquiries across phone, email, and chat channels, delivering timely and professional responses aligned with brand standards.
Log and manage support tickets by accurately documenting issues, resolutions, and updates in the CRM or helpdesk system.
Resolve customer concerns efficiently by following established service protocols, ensuring issues are addressed within agreed service levels.
Escalate complex or high-priority cases to the appropriate internal teams or managers to ensure swift and effective resolution.
Choose from three levels of customer service representatives depending on the complexity of your needs and the stage of your business:
The key standards we uphold to ensure every hire is a strong addition to your business.
Your outsourced customer service representative comes with proven communication and customer engagement experience to perform effectively from day one.
We match your customer service representative with your brand tone, values, and customer-first approach to ensure a seamless experience for your clients.
Where required, your customer service representative can hold training in customer service management, CRM systems, or quality assurance.
Every customer service representative is backed by PeoplePartners’ HR, IT, and operational support, ensuring reliable performance without additional management burden.
Ash Shenker
Australian Fitness Academy
Whilst I was initially skeptical of their ability to find the right person to meet our organisational needs, they found the absolute perfect fit in someone who had the specific skills and experience, combined with an incredible work ethic. It’s fair to say our venture into offshore recruiting via PeoplePartners has been a clear success!
Ryan Dreves
The Allied Health Team
I had a couple of years working with virtual assistants and working with PeoplePartners versus working with virtual assistants are two very different things. When working with PeoplePartners, you’re working with a team. I can’t believe it took me working in business for 12 years to know that something like PeoplePartners even exist because I could not go back.
Darrel Vecchio
Bizmatrix
The investment with PeoplePartners means that the fee you pay covers everything—you won’t have to worry about onboarding, managing staff, or advertising to fill roles. They manage the whole process for the whole cost. It’s about less than half.
Paul Leeden
ARO College
I was a little bit dubious that absolutely, we’ll be able to find someone that meets our needs and was vitally impressed by the quality of the candidates that we saw and happy to be wrong on this occasion and happy to continue.
Matt Peachey
The Learning Resources Group
Partnering with PeoplePartners takes a lot of pressure off… without having to pay a huge fee, because you can do that domestically, but the cost on that is ridiculous and prohibitive.
Simon Gazia
LTT Group
We’ve been very pleasantly surprised. The longevity of PeoplePartners shows that it is a sustainable model and that’s what we at LTT are keen to work with.
Alexis Watt
Skilled Advisory
It’s in PeoplePartners name, right? They’re partners. They’re not just a labour supplier. They’re motivated by your business improving. They take the time to understand not just the role that’s being examined, but the total structure and culture of the business. That takes the relationship beyond the pure transaction of all.
Will Swayne
Broker Engine
Kieran Carrigan
TutisVreddo
I had spoken to a number of BPOs, but they were either too expensive or didn’t have sufficient security and monitoring protocols. PeoplePartners have really delivered for us.
Julie Rice
Redmako Learning
They’ve managed to find the perfect set of solutions to support small, medium and enterprise business by combining the best of both worlds – work from home AND off-shoring.
Tell us your hiring challenges—we’ll map out a custom offshore solutions plan to address them.
We recruit, onboard, and integrate tailor-fit offshore talents who align with your business’ core values and unique culture.
Your new team steps in to fulfil their role, driving efficiency and giving you more time to focus on your core goals.
You can delegate inbound and outbound communication, live chat, CRM management, and issue resolution. The scope can be tailored based on your industry and service requirements.
Not at all. Offshore customer service representatives are fluent in English and trained in cultural alignment, ensuring smooth communication across global customer bases. You can select representatives who work in your preferred time zone.
PeoplePartners is ISO-certified, following international standards for data protection and privacy. All representatives sign confidentiality agreements and work within secure cloud-based systems.
Junior representatives manage standard inquiries. Intermediate representatives handle complex cases and multiple channels. Senior representatives lead process improvements and customer retention strategies.
We’ve designed our onboarding process to be quick and seamless. Once matched with the right representative, we guide you through a structured handover and workflow setup. Most clients are operational within a few days.
Tell us how we can support your business, and we’ll get back to you shortly.
