Our offshore customer service representatives work as an extension of your in-house team, providing 24/7 support, cost-effective solutions.
Unlock continuous productivity and reliable support with skilled offshore talent that works seamlessly with your business.
Global Talent with Local Results: Your offshore customer service representative delivers the professionalism, empathy, and responsiveness of an in-house team member. This helps maintain strong customer relationships while reducing costs.
Round the Clock Customer Support: Available across multiple time zones, offshore representatives ensure your customers always have someone ready to assist. This improves satisfaction and retention. You can also highlight statistics here, for example, businesses using offshore support report faster response times by 20 to 30 percent.
Scalable Support as You Grow: As your business expands, offshore representatives can handle multichannel support, manage CRM tickets, or even lead small teams. This allows your service capacity to grow without the overhead of hiring additional full-time staff.
Free up time and enhance your customer experience by assigning these core responsibilities to a dedicated customer service representative:
Handle customer inquiries across phone, email, and chat channels, delivering timely and professional responses aligned with brand standards.
Log and manage support tickets by accurately documenting issues, resolutions, and updates in the CRM or helpdesk system.
Resolve customer concerns efficiently by following established service protocols, ensuring issues are addressed within agreed service levels.
Escalate complex or high-priority cases to the appropriate internal teams or managers to ensure swift and effective resolution.
Choose from three levels of customer service representatives depending on the complexity of your needs and the stage of your business:
The key standards we uphold to ensure every hire is a strong addition to your business.
Each representative has 2+ years of experience handling customer inquiries via phone, email, and live chat, trained in best practices for engagement and conflict resolution.
Representatives are matched to your brand’s tone and values, ensuring communication that resonates with your customers. Studies show that culturally aligned agents improve customer satisfaction scores by up to 15%.
Depending on client needs, representatives hold certifications in customer service management, CRM software, and quality assurance, ensuring operational excellence from day one.
Our HR, IT, and operations teams provide full support, so your offshore representatives maintain consistent performance without extra management overhead. This approach has been shown to reduce turnover by up to 20%.
Ash Shenker
Australian Fitness Academy
Whilst I was initially skeptical of their ability to find the right person to meet our organisational needs, they found the absolute perfect fit in someone who had the specific skills and experience, combined with an incredible work ethic. It’s fair to say our venture into offshore recruiting via PeoplePartners has been a clear success!
Ryan Dreves
The Allied Health Team
I had a couple of years working with virtual assistants and working with PeoplePartners versus working with virtual assistants are two very different things. When working with PeoplePartners, you’re working with a team. I can’t believe it took me working in business for 12 years to know that something like PeoplePartners even exist because I could not go back.
Darrel Vecchio
Bizmatrix
The investment with PeoplePartners means that the fee you pay covers everything—you won’t have to worry about onboarding, managing staff, or advertising to fill roles. They manage the whole process for the whole cost. It’s about less than half.
Paul Leeden
ARO College
I was a little bit dubious that absolutely, we’ll be able to find someone that meets our needs and was vitally impressed by the quality of the candidates that we saw and happy to be wrong on this occasion and happy to continue.
Matt Peachey
The Learning Resources Group
Partnering with PeoplePartners takes a lot of pressure off… without having to pay a huge fee, because you can do that domestically, but the cost on that is ridiculous and prohibitive.
Simon Gazia
LTT Group
We’ve been very pleasantly surprised. The longevity of PeoplePartners shows that it is a sustainable model and that’s what we at LTT are keen to work with.
Alexis Watt
Skilled Advisory
It’s in PeoplePartners name, right? They’re partners. They’re not just a labour supplier. They’re motivated by your business improving. They take the time to understand not just the role that’s being examined, but the total structure and culture of the business. That takes the relationship beyond the pure transaction of all.
Will Swayne
Broker Engine
Kieran Carrigan
TutisVreddo
I had spoken to a number of BPOs, but they were either too expensive or didn’t have sufficient security and monitoring protocols. PeoplePartners have really delivered for us.
Julie Rice
Redmako Learning
They’ve managed to find the perfect set of solutions to support small, medium and enterprise business by combining the best of both worlds – work from home AND off-shoring.
Tell us your hiring challenges—we’ll map out a custom offshore solutions plan to address them.
We recruit, onboard, and integrate tailor-fit offshore talents who align with your business’ core values and unique culture.
Your new team steps in to fulfil their role, driving efficiency and giving you more time to focus on your core goals.
Offshore customer service representatives can handle inbound and outbound communication, live chat support, CRM management, ticketing systems, and issue resolution. The scope can be tailored to your industry, product type, and service requirements.
No. Most offshore representatives are fluent in English and trained in cross-cultural communication. You can also select representatives aligned with your preferred time zone, ensuring seamless communication with global customers.
Choose offshore teams that comply with international data protection standards such as ISO 27001 or GDPR. Representatives should sign confidentiality agreements and use secure cloud-based systems for handling sensitive information.
A structured onboarding process is key. This includes workflow documentation, training on your products and services, and a step-by-step handover. With proper preparation, most teams are operational within a few days.
Tell us how we can support your business, and we’ll get back to you shortly.
