Hire a dedicated recoveries coordinator that works as an extension of your in-house team.
Unlock continuous productivity and dependable support with skilled offshore talent designed to work in sync with your business.
Global Talent, Local Impact: Your offshore recoveries coordinator maintains the same accountability and attention to detail as an in-house team member without the cost or resource strain of hiring locally.
Business Continuity Support: With coverage across time zones, collections follow-ups and account reconciliations can continue around the clock, ensuring no delay in revenue recovery or financial updates.
Scalable Role Evolution: As your organization grows, your offshore recoveries coordinator can upskill to handle complex portfolios, compliance reporting, or credit control functions, offering long-term value and adaptability.
Free your finance and operations team to focus on strategy by assigning these essential recovery and collection responsibilities:
Monitor past-due accounts and follow up with clients to resolve outstanding balances while ensuring timely and effective communication.
Record incoming payments, update account ledgers, and perform reconciliations to maintain accurate financial records and reporting.
Generate aging reports and analyze delinquent accounts, providing insights and recommending appropriate recovery strategies or escalation steps.
Communicate with clients to negotiate payment arrangements, ensuring a professional and respectful approach that preserves positive business relationships.
Choose from three levels of recoveries coordinators depending on the complexity of your needs and the stage of your business:
The key standards we uphold to ensure every hire is a strong addition to your business.
Your outsourced recoveries coordinator brings proven experience in debt management, financial reconciliation, and client communication ensuring smooth operations from day one.
We align your recoveries coordinator with your company’s tone and communication style, ensuring professional and empathetic client interactions that protect your brand reputation.
Where required, your coordinator may hold certifications in accounting, finance, or credit management, strengthening their capacity to manage collections efficiently and ethically.
Every recoveries coordinator is backed by PeoplePartners’ HR, IT, and operational support teams ensuring consistent performance, compliance, and reliability.
Ash Shenker
Australian Fitness Academy
Whilst I was initially skeptical of their ability to find the right person to meet our organisational needs, they found the absolute perfect fit in someone who had the specific skills and experience, combined with an incredible work ethic. It’s fair to say our venture into offshore recruiting via PeoplePartners has been a clear success!
Ryan Dreves
The Allied Health Team
I had a couple of years working with virtual assistants and working with PeoplePartners versus working with virtual assistants are two very different things. When working with PeoplePartners, you’re working with a team. I can’t believe it took me working in business for 12 years to know that something like PeoplePartners even exist because I could not go back.
Darrel Vecchio
Bizmatrix
The investment with PeoplePartners means that the fee you pay covers everything—you won’t have to worry about onboarding, managing staff, or advertising to fill roles. They manage the whole process for the whole cost. It’s about less than half.
Paul Leeden
ARO College
I was a little bit dubious that absolutely, we’ll be able to find someone that meets our needs and was vitally impressed by the quality of the candidates that we saw and happy to be wrong on this occasion and happy to continue.
Matt Peachey
The Learning Resources Group
Partnering with PeoplePartners takes a lot of pressure off… without having to pay a huge fee, because you can do that domestically, but the cost on that is ridiculous and prohibitive.
Simon Gazia
LTT Group
We’ve been very pleasantly surprised. The longevity of PeoplePartners shows that it is a sustainable model and that’s what we at LTT are keen to work with.
Alexis Watt
Skilled Advisory
It’s in PeoplePartners name, right? They’re partners. They’re not just a labour supplier. They’re motivated by your business improving. They take the time to understand not just the role that’s being examined, but the total structure and culture of the business. That takes the relationship beyond the pure transaction of all.
Will Swayne
Broker Engine
Kieran Carrigan
TutisVreddo
I had spoken to a number of BPOs, but they were either too expensive or didn’t have sufficient security and monitoring protocols. PeoplePartners have really delivered for us.
Julie Rice
Redmako Learning
They’ve managed to find the perfect set of solutions to support small, medium and enterprise business by combining the best of both worlds – work from home AND off-shoring.
Tell us your hiring challenges—we’ll map out a custom offshore solutions plan to address them.
We recruit, onboard, and integrate tailor-fit offshore talents who align with your business’ core values and unique culture.
Your new team steps in to fulfil their role, driving efficiency and giving you more time to focus on your core goals.
You can outsource client payment follow-ups, overdue account monitoring, reconciliation reports, and communication related to collections and settlements.
Our coordinators are trained in professional and empathetic communication, ensuring respectful interactions that maintain client relationships while achieving recovery targets.
Yes. We ensure compliance with local financial and privacy laws, including documentation standards and secure data handling practices.
Junior coordinators focus on data and payment tracking, intermediates handle direct client communication and reporting, while seniors manage recovery strategy and credit risk reduction.
Our streamlined onboarding helps you define workflows, assign client portfolios, and integrate reporting systems allowing your new coordinator to begin contributing within days.
Tell us how we can support your business, and we’ll get back to you shortly.
