Hire a dedicated technical support specialist that works as an extension of your in-house team.
Unlock continuous productivity and dependable support with skilled offshore talent designed to work in sync with your business.
Global Talent, Local Impact: Your offshore technical support specialist offers the same expertise and professionalism as your onshore tech team providing dependable troubleshooting and customer care without added overhead.
Business Continuity Support: With specialists operating across time zones, customer tickets, system checks, and troubleshooting requests can be resolved around the clock ensuring downtime stays at a minimum.
Scalable Role Evolution: As your technical operations grow, your support specialist can upskill in system administration, network management, or advanced helpdesk tools delivering lasting value as your tech needs evolve.
Keep your systems running smoothly and customers satisfied by delegating these key tasks to a dedicated technical support specialist:
Deliver first-level technical support across phone, chat, and email channels, assisting users with software, hardware, and network-related issues in a timely and professional manner.
Diagnose technical problems and follow escalation protocols, ensuring incidents are resolved efficiently in accordance with service level agreements.
Log and track support tickets, thoroughly documenting issues, troubleshooting steps, and resolutions using platforms such as Zendesk, HubSpot, or Jira.
Assist with software installations, updates, and device configurations, ensuring systems are set up correctly and optimized for end-user productivity.
Choose from three levels of technical support specialists depending on the complexity of your needs and the stage of your business:
The key standards we uphold to ensure every hire is a strong addition to your business.
Your outsourced technical support specialist brings proven experience in IT support, troubleshooting, and customer communication ensuring quick, reliable, and accurate solutions.
We match your offshore technical support specialist with your company’s service standards and communication culture to ensure a consistent, customer-first approach.
Your offshore technical support specialist may hold industry certifications to guarantee quality service and technical competency.
Every technical support specialist is backed by PeoplePartners’ HR, IT, and operational teams, giving you dependable service and continuity across all support functions.
Ash Shenker
Australian Fitness Academy
Whilst I was initially skeptical of their ability to find the right person to meet our organisational needs, they found the absolute perfect fit in someone who had the specific skills and experience, combined with an incredible work ethic. It’s fair to say our venture into offshore recruiting via PeoplePartners has been a clear success!
Ryan Dreves
The Allied Health Team
I had a couple of years working with virtual assistants and working with PeoplePartners versus working with virtual assistants are two very different things. When working with PeoplePartners, you’re working with a team. I can’t believe it took me working in business for 12 years to know that something like PeoplePartners even exist because I could not go back.
Darrel Vecchio
Bizmatrix
The investment with PeoplePartners means that the fee you pay covers everything—you won’t have to worry about onboarding, managing staff, or advertising to fill roles. They manage the whole process for the whole cost. It’s about less than half.
Paul Leeden
ARO College
I was a little bit dubious that absolutely, we’ll be able to find someone that meets our needs and was vitally impressed by the quality of the candidates that we saw and happy to be wrong on this occasion and happy to continue.
Matt Peachey
The Learning Resources Group
Partnering with PeoplePartners takes a lot of pressure off… without having to pay a huge fee, because you can do that domestically, but the cost on that is ridiculous and prohibitive.
Simon Gazia
LTT Group
We’ve been very pleasantly surprised. The longevity of PeoplePartners shows that it is a sustainable model and that’s what we at LTT are keen to work with.
Alexis Watt
Skilled Advisory
It’s in PeoplePartners name, right? They’re partners. They’re not just a labour supplier. They’re motivated by your business improving. They take the time to understand not just the role that’s being examined, but the total structure and culture of the business. That takes the relationship beyond the pure transaction of all.
Will Swayne
Broker Engine
Kieran Carrigan
TutisVreddo
I had spoken to a number of BPOs, but they were either too expensive or didn’t have sufficient security and monitoring protocols. PeoplePartners have really delivered for us.
Julie Rice
Redmako Learning
They’ve managed to find the perfect set of solutions to support small, medium and enterprise business by combining the best of both worlds – work from home AND off-shoring.
Tell us your hiring challenges—we’ll map out a custom offshore solutions plan to address them.
We recruit, onboard, and integrate tailor-fit offshore talents who align with your business’ core values and unique culture.
Your new team steps in to fulfil their role, driving efficiency and giving you more time to focus on your core goals.
You can delegate system troubleshooting, software support, ticket management, device configuration, and customer inquiries all aligned with your IT infrastructure and service goals.
Not at all. Offshore technical support specialists are fluent in English and can align with your preferred time zone to ensure smooth communication and real-time assistance.
PeoplePartners follow ISO-certified data protection standards. All specialists operate within secure, cloud-based environments and adhere to strict confidentiality policies.
Junior specialists manage basic troubleshooting and documentation, intermediates handle system-level support, and seniors oversee advanced issue resolution and process improvements.
We help configure your systems, define escalation workflows, and integrate the specialist into your support tools. Most teams are fully operational within a few days.
Tell us how we can support your business, and we’ll get back to you shortly.
